FAQ's
SHIPPING QUESTIONS
Where in Europe do you Ship to and how long does it take for delivery
- We ship to the following countries:
Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom.
Shipments to Europe take in average 10 to 15 days. All Orders are shipped from Los Angeles, CA USA.
- Due to prohibitive shipping costs we currently do not ship to:
Bulgaria, Czech Rep, Romania, Slovakia, Slovenia
How much does Shipping Cost?
We use a network of discounted international shipping carriers to minimize as much as possible the cost of shipping a package from the United States to Europe.
The cost of shipping is calculated by the weight of the package. An Order with one or two products is approximately 1/2 Kg and Shipping costs start at $6.06. The easiest way to get an actual quote for your shipping cost is to add products to a Shopping Bag and enter your address in the Checkout page.
We are always looking into other options that can help us lower this cost even more, as well as options for FREE Shipping we may release very soon.
HAIR DYE PRODUCTS QUESTIONS
Will the hair dye stain my skin or shower?
Except for temporary hair colour, all other hair colour dyes will stain skin and your shower or tile. We recommend gloves for your hands and possibly use a sink or a less exposed area to rinse off the product. If the product does come in contact with tile or grout, rinse off immediately and use a bleached based cleanser to remove any remaining residues.
Do I need to bleach/lighten my hair before using Punky 3-In-1 Shampoo and Conditioner?
You do not need to lighten your hair necessarily before using Punky Colour 3-In-1.
The main purpose of this colour conditioner is to refresh existing hair dye colour. Some people use it as an alternative to semi-permanent dye, but with the consideration that it will only last between 5 to 10 washes maximum. The intensity of the product application will depend of:
a) The colour of your hair.
b) The amount of time you apply the product in your hair. The actual processing time is only 3-5 minutes; 10 minutes for max colour deposit.
c) Any existing chemicals from other products you may have. If that is the case with your hair, using a good chelating shampoo to help remove build up and prepare the hair for the colour conditioner product can help improve the final look of the colour.
To summarize, the full intensity of Punky Colour products doesn’t come through when using on hair with natural pigment which has not been “treated”, but it can certainly produce a nice looking pigmentation effect, although not as vibrantly vivid like when the hair is pre-lightened to some degree.
You can also look at HUNDREDS of pictures that users of the different Punky Colour products have posted on the official brand page on Instagram for ideas and for comparison with people that may have a similar hair to yours: https://www.instagram.com/punkyhaircolour/
Does Punky Colour work On Dark Hair/Only on Light Hair?
The answer is YES...Punky Colour products DO work on dark hair, but it is important to note that the final outcome really depends on the colour of your hair and the intensity of the tonality you wish to obtain.
The full intensity of Punky Colour products doesn’t come through when using on hair with natural pigment which has not been “treated”. Although when used on dark hair it will create some pigmentation you will not get the same effect as when the hair is pre-lightened to some degree.
There are two common options for pre-lightening the hair:
a) Using a bleach treatment, or
b) Using a good chelating shampoo to help remove build-up and prepare the hair for colour.
For example, take a look at the image attached of a woman with dark hair that used Punky Colour Turquoise and see the tone they achieved.
You can also look at HUNDREDS of pictures that users of Punky Colour have posted on the official brand page on Instagram for ideas and for comparison with people that may have a similar hair to yours:
https://www.instagram.com/punkyhaircolour/
How long does Punky 3-In-1 last?
Punky Colour 3-In-1 will last between 5 to 10 washes when used on hair not previously dyed.
Depending on how long you let it stay initially. It's recommended 3 to 5 minutes, or not more than 10 minutes...otherwise it will settle similarly to what a semi-permanent dye would do.
How long does Punky Colour Semi-Permanent last?
Punky Colour Semi-Permanent will last at least 25 washes.
How long does Punky Colour Mood Switch last?
Mood Switch is a short term application hair dye. It can be removed completely after one wash.
Are Punky Colour Products Vegan, Cruelty-Free and Paraben Free?
The answer to all the above is...YES! Punky Colour products are manufactured with the highest standards of quality and safety that are enforced in the United States.
